• Enters Purchase Orders in internal systems and prepare invoices.

• Acknowledges and accepts Purchase Orders in Customer Portals. 

• Prepares and sends basic communications with Internal and External Customers, mainly through email correspondence. 

• Respond promptly to customer communication using tact and professionalism. 

• Administrative management and follow-up of customer orders (both national and international), including change order management, revisions, and incident tracking; all in accordance with the procedures of the BU and the applicable commercial policies. 

• Prepares and sends shipping documents/paperwork and communicates status to both Internal teams and External Customers. 

• Support for the preparation of offers and management of invoices and delivery notes.

• Updates and maintains internal departmental and company procedures. Makes recommendations on how to improve internal processes and procedures. 

• Documents internal meeting minutes and notes. 

• Support to Technicians in the administrative and prevention procedures of the Aftersales department. 

• Maintains a consistent and organized folder structure with records of all applicable documentation. Archives old purchase orders, invoices, and delivery notes in customer folders. 

• Enters Invoices in Customer Portal for timely payment 

• Management of PPE used by technicians in the After-Sales Department. 

• Maintains Databases and Excel Dashboards that are critical for reporting results to management 

• Creates Work Orders and Sales Orders in SAP for Repairs and other departments. 

• Creates documents and paperwork for customer property being repaired onsite 

• Enters training documentation for internal and external training for employees

• Enters calibration records from internal and external calibration events 

• Ensures tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.

• Completes special projects and other duties as assigned 

• Company Computer 

• Company Cell Phone 

• Software: SAP, Microsoft Office, CRM Work Experience Requirements 

• Computer experience with MS Office (Excel and Word required). 

• Experience with Microsoft Outlook 

• Experience with SAP preferred. 

• Previous clerical/administrative experience preferred. 

• Must be detail-oriented and have excellent communication, organizational and customer service skills. 

• Must be able to prioritize various tasks. 

• Ability to work in a fast-paced environment. 

• Must have the ability to work independently and take initiative to accomplish tasks. 

• Must be able to work cross functionally with internal teams 

• Intermediate Spanish language skills preferred. 

• 2-years of prior, relevant experience. Academic requirements 

• High school diploma/GED required. 

• Ideally Bachelor’s degree in Administration or International Trade

Salary:

$50,000-60,000 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance